Customer Satisfaction Policy

 

Dear Customer,

 

FCM Bank strives to give the best service to its customers. If you feel dissatisfied or our service was not up to your expectations, we kindly ask you to contact us and discuss the situation. You may do so via phone, email or by post, addressing your complaint to the Head of Operations.

 

Call Us   Address: FCM Bank, Suite 3, Tower Business Centre, Tower Street, Swatar, B’Kara BKR 4013, Malta

Call Us   Telephone Number: (+356) 21388388

Call Us   Freephone: 8007 3737

Call Us   Email Address: info@fcmbank.com.mt

 

The Bank will acknowledge receipt of the complaint within five working days. The matter will be investigated and a final reply in writing will be provided within fifteen days from date of receipt of complaint.